Priority care

Urgent appointments

Eye emergencies and urgent symptoms are prioritised. Let reception know if your concern is sudden, painful or rapidly changing.

Book an appointment

Call 02 9389 5200

What this page covers

A focused guide to symptoms, assessment, treatment options and when to contact the practice for urgent appointments.

Overview

Tell reception about sudden loss of vision, flashes, new floaters, eye pain, injury, curtain-like shadows, sudden distortion or significant redness.

Overview

Tell reception about sudden loss of vision, flashes, new floaters, eye pain, injury, curtain-like shadows, sudden distortion or significant redness.

Assessment

The team prioritises urgent concerns and will advise whether you should attend the practice, seek emergency care or contact another urgent service.

Assessment

The team prioritises urgent concerns and will advise whether you should attend the practice, seek emergency care or contact another urgent service.

Care plan

Bring your referral if available, current glasses, medication list, prior eye imaging and details of when the symptoms started.

Care plan

Bring your referral if available, current glasses, medication list, prior eye imaging and details of when the symptoms started.

When to call

Emergencies always have priority. Clear information when you call helps the team guide you to the safest next step.

When to call

Emergencies always have priority. Clear information when you call helps the team guide you to the safest next step.

Call with symptoms and timing

Reception triage and guidance

Urgent appointment where appropriate

Escalation if emergency care is needed

If you are concerned about your vision, contact the practice for guidance about the right appointment pathway.